PALACE VACATION CLUB | Your Best Home Resorts

It’s a great fun and excitement when you become one of the holiday membership owners, and benefit through Palace Vacation Club.

Win a 2 days 1 night stay and be pampered luxuriously in an exquisite and spacious MINISTER SUITES at the Palace of the Golden Horses.

Survey Form

At Palace Vacation Club, we are committed to serving you better. Thus, we welcome any comments/suggestions
that can help us improve our services to you. Kindly take a few moments to fill-up the following Survey form.

Send in your form now and be the first 8th, 18th and 28th sender of the month to win this luxurious stay. (T&C apply)

Thank you.

Title

Name:

Membership No.:

Contact No.:

* (Home) [?]

* (Mobile) [?]

Email address:

Name of Resort:

Date of Stay:

......................................................................................................................................

HOW WOULD YOU RATE THE FOLLOWING ASPECTS OF YOUR VACATION?
Rating 1-Below Expectation \| 2-Average \| 3-Meeting Expectation \| 4-Exceeds Expectation \| 5-N/Applicable

RESORT
	1	2	3	4	5
Name of Resort:
Location of hotel/resort
facilities provided
Check in/out Service
Condition of unit/room
Quality of furnishing/interior
Unit's cleanliness
Comfortably level of units/rooms

MEMBER SERVICES OFFICER
	1	2	3	4	5
Our phone system (in attending your call)
Services by our receptionist (courteous, responsive)
Efficiency on the processing of reservation
Information provided by Member Services staff
Quality of services (courteous,responsive,friendliness)

CREDIT / ADMIN OFFICER
	1	2	3	4	5
Delivery of your Membership Card and copy of agreement
Services rendered by Credit Officer
Efficiency on the processing of payment or loan
Enquiry / Feedback responded within your timeframe

VACATION COUNSELOR
	1	2	3	4	5
Did you furnished with the sufficient information of the Palace Vacation Club before purchasing the membership?
Did the Vacation Counselor do a good job in answering your enquiries?
Are you happy with the Membership?

V. OTHERS

Of all the resorts, which will be your favorite choice?

Besides the existing resorts offering to you, what are the other resorts / location of resort that you would like us to suggest for this Vacation Club?

Do you have any comments or suggestions regarding the services that we could offer? If so, please specify.