Frequently Asked Questions (FAQs)

Q:

I understand that I can only make a reservation upon payment of 30% of the purchase price.

Once I have made the payment, how do I proceed to make a reservation?

A:

You can state the name of your guest in the Holiday Request Form together with the choice of resorts and vacation dates.

Upon confirmation, we will send you a confirmation letter with your guest name on it.

A:

It is advisable that all holiday requests and reservations shall be made no more than twelve (12) months

and no less than sixty (60) days  before the desired holiday times to avoid any inconveniences. Such holiday

requests and reservations shall be offered strictly subject to availability. However, holiday requests and

reservations procedure for Affiliated resort/hotel may vary from one holiday resort/hotel to another.

Q:

What shall I do if I wish to cancel my confirmed holiday with you?

A:

You are required to submit in writing notification of the cancellation no later than fourteen (14) days prior to

the commencement of the vacation week to the Member Services Department. If the notice period is not complied

with, you will lose your entitlement equivalent to the number of days confirmed.

A:

You can contact our Credit Department at 03 - 8941 1222 to arrange for the Mail Order Transaction form

which authorises us to auto-debit your credit card account.

Q:

I have just signed up for the Vacation Club membership but I can only utilise my holiday entitlements

upon reaching 30% payment of membership fee. When shall I pay my annual maintenance fee?

A:

A letter of reminder pertaining to your annual maintenance fee due to the company will be mailed to you within one month

from the date you joined and you shall settle this amount upon receiving this letter regardless whether you are eligible to utilize

your holiday entitlements.

A:

No. Even though members do not utilize the stay, the allocated resorts need to be maintained and upkept at all times.

A:

A:

You can only transfer your timeshare membership to a third party after the expiry of twenty-four (24) months from

the date of the Time-sharing Agreement and the transferor shall have paid in full all the charges and payments

due and owing to the company. The Management Company shall not be obliged under any circumstances whatsoever

to repurchase any timeshares from any Timeshare Holder(s). There will be a transfer fee of a sum of equivalent

to ten percent (10%) of the Purchase Price of the Timeshare Membership at the time of such transfer.

A:

Your entitlement is valid for one (1) year only. In the event you do not utilize the entitlement in any year during the term.

You may request for an extension of your expired entitlement at a nominal surcharge.

A:

Timesharing around the world practices a standard procedure. Fridays, Saturday and eve of public holidays are considered a weekends

while the rest are weekdays. All these rules and regulations are stated clearly in the agreement. The system will not capture any

bookings on a weekend if there is only one weekday of entitlement left.

A:

As per our timeshare Rules & Regulations, members may split their 1 week entitlement into 2,2 & 3/3 & 4 / 2 & 5 where member has

 to stay for a minimum of 2 nights. However, for overseas affiliation, some resorts do not allow split week and some resorts can only

split into 3 & 4 nights only. However we do allow one night stay at PGH or CNT, our Home based resort.

A:

By joining RCI, you stand a chance to spend a vacation at our 4,000 affiliated resorts worldwide. Every entitlement deposited

to RCI will be valid for 2 years.

Q:

A:

Members will be enrolled into RCI for 2 years complimentary membership upon 30% payment. Upon enrolment, members will

receive welcome kit membership card for RCI. Members may call Member Services to deposit week into RCI by filling up

the Holiday Request Form. For exchange Request, member may log in to RCI website to register and check availability.

A:

The terms and conditions for RCI is:

1) Minimum stay per resort is for 7 nights for both Asia (split week for selected resort only) and International Countries.

2) Once week deposited into RCI, it is not refundable to PVC.

3) All reservation must be made directly with RCI and account must stay active in order to exchange.

4) Exchange fee is payable upon confirmation of reservation with RCI.

5) Currency used is in Singapore Dollar and all payment must be made directly to RCI.

6) Charges are correct at the time of sending this email.

7) Re-instatement Fee is applicable when the membership is not renewed immediately upon expiration.

8) Maximum occupancy 4 pax. 9) Please log on to www.rci.com for more information.

A:

The membership fee and exchange fee for RCI is:

1) Membership Fee*

     - 1 yr     S$150;         - 3 yrs   S$360;         - 5 yrs   S$500

2) Exchange Fee*

                                                                                                                              Online

     - Local / Asia Countries                               s$188 (1 week)                     $168 (1 week)                                            

     - International Countries                            s$388 (1 week)                     $ 338 (1 week)

     - Split Week for Selected Asia Resort         s$119

A:

Trading Power is the value assigned by RCI to your week at the time of Deposit, which determines what Exchange

availability you see when you search for an Exchange vacation.  Thus, Trading Power is used by RCI to fulfill your

Exchange Request.

A:

RCI assigns Trading Power to your week based on the following criteria:

* Demand, Supply, Utilization

1. Demand – How many members want your deposit; the more subscribing members there are, there higher the Trading Power
2. Supply – How many similar deposits do we already have?
3. Utilization – How many deposits like yours have been confirmed by other members in the past?

* Unit type and size – Is it a 2-room cabin or an 8-room condominium?

* Timing of the Deposit – How far in advance you are depositing?  By depositing 2 years to 9 months before the start date of your week,

you can help maximize your Trading Power.

* Comment Cards – What are the comment card scores for your resort?

* Season – What season do you own?  Depending on location, some times of year are worth more than others.

A:

If the trading power of your Exchange vacation is less than the trading power of the weeks you have deposited, you will receive a

Deposit Credit that can be used (or combined) toward a future Exchange vacation.

A:

You can use your Deposit Credit in one of two ways:

• Exchange it for another vacation – You can use your Deposit Credit on it’s own to book a second vacation of equal or
•  lesser value than the credit. So, essentially, you can get two vacations for using just one week!
• Combine it with another deposit – You can combine your Deposit Credit with another Deposit, to increase that’s Deposit Trading Power. With higher Deposit Trading Power, you will have access to an exchange vacation with higher Exchange Trading Power than that of your original deposit.

A:

We understand that you only enjoy your entitlement every alternate year but you have to renew your RCI membership every year to keep your account current. However, should the membership lapse, member has to pay a reinstatement fee to reactivate the RCI membership.

A:

You have to deposit one week into RCI for exchange. However, at selected Asia resorts, RCI offers split week whereby member can split the 7 nights into 2 short holidays for 3 nights or 4 nights’ stay.

A:

Your chances will be better if you deposit your week as early as 6 months in advance and provide RCI with as many choices of dates and resorts as possible. Planning your holiday well in advance and choosing to travel during the off-peak period will also improve your chances.

A:

There are a number of reasons why you should keep your membership current. For instance, you’ll have the ability to exchange your holiday purchase for another week if something unexpected forces you to change your plans at the last minute. Plus, membership in RCI offers you more than exchange privileges. As a member, you’ll have access to special offers and discounts on resorts / hotels worldwide under RCI affiliation. Lastly, if you allow your membership to expire, you’ll have to pay a re-admission fee to reactivate it.

* Subject to changes by RCI