| |
| Frequently Asked Question |
| |
|
| |
 |
|
|
| |
| Question 1 |
Q: |
I understand that I can only make a reservation upon payment of 30% of the purchase price. Once I have made the payment, how do I proceed to make a reservation? |
|
A: |
There are 6 different ways to make your reservations:
1. Via Members Hotline - 03-8941 1999
2. Via Fax - 03-8945 3340
3. Via Website -
www.palacevacationclub.com
4. Via SMS - 019-600 2222 (Click here for explanation on how
to send)
5. Via Email -
6. Walk-in - Member Services Department
Upon confirmation, we will fax or email to you a confirmation
letter for check-in at the resort. |
|
| |
|
|
| |
| Question 2 |
Q: |
How do I make a reservation for my guest? |
|
A: |
You can state the name of your guest in the holiday request form together with the choice of resorts and vacation dates. Upon confirmation, we will send you a confirmation letter with your guest name on it. |
|
| |
|
|
| |
| Question 3 |
Q: |
Since I do not intend to go for 7 nights stay with Interval International (II), can I choose to deposit only 5 nights? |
|
A: |
It is II’s policy that 7 nights must be deposited before a request can be made. Depositing less than 7 nights is not possible. |
|
| |
|
|
| |
| Question 4 |
Q: |
How can I make my payments through credit card without having to travel to your office? |
|
A: |
You can contact our Credit Department at 03 - 8941 1888 to arrange for the mail order transaction form which authorises us to auto-debit your credit card account. |
|
| |
|
|
| |
| Question 5 |
Q: |
How much is the annual maintenance fee and what is it for? |
|
A: |
The annual maintenance fee is RM418.00. It is for the upkeeping and maintenance of the resorts as well as for the membership and administrative services. It is important that members pay the fee on schedule so that the services mentioned can be carried-out smoothly. |
|
| |
|
|
| |
| Question 6 |
Q: |
Can I go to the Palace of the Golden Horses Hotel anytime and use the facilities? |
|
A: |
You can use the facilities during your stay at the hotel. This also applies to the other resorts/hotels. |
|
| |
|
|
| |
| Question 7 |
Q: |
I bought the Diamond membership at RM30, 000 and I understand that the price has increased? |
|
A: |
Yes, it has. The Diamond membership has increased to RM40, 000.00 and the Gold membership to RM25, 000.00. |
|
| |
|
|
| |
| Question 8 |
Q: |
How can I increase my chances of getting a confirmed holiday through the Interval International (II) exchange system? |
|
A: |
Your chances will be better if you provide II with as many choices of dates and resorts as possible. Planning your holiday well in advance and choosing to travel during the off-peak period will also improve your chances. |
|
| |
|
|
| |
| Question 9 |
Q: |
If I did not utilise my vacation
week for this year, can I carry forward this entitlement of mine
to the following year? |
|
A: |
Your entitlement is valid for one (1)
year only. In the event you do not utilize the entitlement in
any year during the term, the unused entitlement for that
particular year shall be forfeited automatically. |
|
| |
|
|
| |
| Question 10 |
Q: |
How many days/months in advance can I make my bookings of holiday? |
|
A: |
It is advisable that
all holiday requests and reservations shall be made no more than
twelve (12) months and no less than sixty (60) days before the
desired holiday times to avoid any inconveniences. Such holiday
requests and reservations shall be offered strictly subject to
availability. However, holiday requests and reservations
procedure for Affiliated resort/hotel may vary from one holiday
resort/hotel to another. |
|
| |
|
|
| |
| Question 11 |
Q: |
What shall I do if I wish to cancel my confirmed holiday with you? |
|
A: |
You are required to submit in writing notification of the cancellation no later than fourteen (14) days prior to the commencement of the vacation week to the Member Services Department. If the notice period is not complied with, you will lose your entitlement equivalent to the number of days confirmed. |
|
| |
|
|
| |
| Question 12 |
Q: |
Is my membership transferable and can I sell it back to your company? |
|
A: |
You can only transfer your timeshare membership to a third party after the expiry of twenty-four (24) months from the date of the Time-sharing Agreement and the transferor shall have paid in full all the charges and payments due and owing to the company. The Management Company shall not be obliged under any circumstances whatsoever to repurchase any timeshares from any Timeshare Holder(s). There will be a transfer fee of a sum of equivalent to ten percent (10%) of the Purchase Price of the Timeshare Membership at the time of such transfer. |
|
| |
|
|
| |
| Question 13 |
Q: |
I have just signed up for the Vacation Club membership but I can only utilise my holiday entitlements upon reaching 30% payment of membership fee. When shall I pay my annual maintenance fee? |
|
A: |
A letter of reminder pertaining to your annual maintenance fee due to the company will be mailed to you within one month from the date you joined and you shall settle this amount upon receiving this letter regardless whether you are eligible to utilize your holiday entitlements. |
|
| |
|
|
|
| |
| Question 14 |
Q: |
I don’t plan on exchanging my entitlement with Interval International this year or next year. Should I keep my Interval membership, or should I let it expire and renew when I want to go on an exchange holiday? |
|
A: |
There are a number of reasons why you should keep your membership current. For instance, you’ll have the ability to exchange your holiday purchase for another week if something unexpected forces you to change your plans at the last minute. Plus, membership in Interval International offers you more than exchange privileges. As a member, you’ll have access to special offers and discounts. Lastly, if you allow your membership to expire, you’ll have to pay a re-admission fee to reactivate it. |
|
| |
|
| |
