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FAQ Article

Frequently Asked Questions (FAQs)


Please click the corresponding category to view FAQs.

Question 1:

Q:

I understand that I can only make a reservation upon payment of 30% of the purchase price. Once I have made the payment, how do I proceed to make a reservation?

A: There are 6 different ways to make your reservations:

1. Via Members Hotline - 03-8941 1999
2. Via Fax - 03-8945 3340
3. Via Website - www.palacevacationclub.com
4. Via SMS - 019-600 2222 (Click here for explanation on how to send)
5. Via Email -This email address is being protected from spambots. You need JavaScript enabled to view it.
6. Walk-in - Member Services Department

Upon confirmation, we will fax or email to you a confirmation letter for check-in at the resort.

 

Question 2:

Q: How do I make a reservation for my guest?

A:

You can state the name of your guest in the Holiday Request Form together with the choice of resorts and vacation dates. Upon confirmation, we will send you a confirmation letter with your guest name on it.

 

Question 3:

Q: How many days/months in advance can I make my bookings of holiday?

A:

It is advisable that all holiday requests and reservations shall be made no more than twelve (12) months and no less than sixty (60) days before the desired holiday times to avoid any inconveniences. Such holiday requests and reservations shall be offered strictly subject to availability. However, holiday request sand reservations procedure for Affiliated resort/hotel may vary from one holiday resort/hotel to another.

 

Question 4:

Q:

What shall I do if I wish to cancel my confirmed holiday with you?

A:

You are required to submit in writing notification of the cancellation no later than fourteen (14) days prior to the commencement of the vacation week to the Member Services Department. If the notice period is not complied with, you will lose your entitlement equivalent to the number of days confirmed.

Question 1:

Q: How can I make my payments through credit card without having to travel to your office?

A:

You can contact our Credit Department at 03 - 8941 1222 to arrange for the Mail Order Transaction form which authorises us to auto-debit your credit card account.

 

Question 2:

Q:

I have just signed up for the Vacation Club membership but I can only utilise my holiday entitlements upon reaching 30% payment of membership fee. When shall I pay my annual maintenance fee?

A:

A letter of reminder pertaining to your annual maintenance fee due to the company will be mailed to you within one month from the date you joined and you shall settle this amount upon receiving this letter regardless whether you are eligible to utilize your holiday entitlements.

 

Question 3:

Q: Can I not paying the AMF if I did not use the entitlement for the year?

A:

No. Even though members do not utilize the stay, the allocated resorts need to be maintained and upkept at all times.

 

Question 4:

Q: How can I make my payment by Bank-In?

A:

You can refer here for Bank-In Payment Guide

Question 1:

Q: Is my membership transferable and can I sell it back to your company?

A:

You can only transfer your timeshare membership to a third party after the expiry of twenty-four (24) months from the date of the Time-sharing Agreement and the transferor shall have paid in full all the charges and payments due and owing to the company. The Management Company shall not be obliged under any circumstances whatsoever to repurchase any timeshares from any Timeshare Holder(s). There will be a transfer fee of a sum of equivalent to ten percent (10%) of the Purchase Price of the Timeshare Membership at the time of such transfer.

 

Question 1:

Q: If I did not utilise my vacation week for this year, can I carry forward this entitlement of mine to the following year?

A:

Your entitlement is valid for one (1) year only. In the event you do not utilize the entitlement in any year during the term. You may request for an extension of your expired entitlement at a nominal surcharge.

 

Question 2:

Q: Why I’m not able to book on weekends if I still have only weekday entitlement?

A:

Timesharing around the world practices a standard procedure. Fridays, Saturday and eve of public holidays are considered a weekends while the rest are weekdays. All these rules and regulations are stated clearly in the agreement. The system will not capture any bookings on a weekend if there is only one weekday of entitlement left.

 

Question 3:

Q: Why I cannot stay for 1 night only?

A:

As per our timeshare Rules & Regulations, members may split their 1 week entitlement into 2,2 & 3/3 & 4 / 2 & 5 where member has to stay for a minimum of 2 nights. However, for overseas affiliation, some resorts do not allow split week and some resorts can only split into 3 & 4 nights only. However we do allow one night stay at PGH or CNT, our Home based resort.

Question 1:
Q: How can I benefit from joining RCI?

A:

By joining RCI, you stand a chance to spend a vacation at our 4,000 affiliated resorts worldwide. Every entitlement deposited to RCI will be valid for 2 years.

 

Question 2:

Q: How to register and deposit week to RCI exchange?

A:

Members will be enrolled into RCI for 2 years complimentary membership upon 30% payment. Upon enrolment, members will receive welcome kit membership card for RCI. Members may call Member Services to deposit week into RCI by filling up the Holiday Request Form. For exchange Request, member may log in to RCI website to register and check availability.

 

Question 3:

Q: What is the terms and conditions of RCI? 

A:

The terms and conditions for RCI is:
1) Minimum stay per resort is for 7 nights for both Asia (split week for selected resort only) and International Countries.
2) Once week deposited into RCI, it is not refundable to PVC.
3) All reservation must be made directly with RCI and account must stay active in order to exchange.
4) Exchange fee is payable upon confirmation of reservation with RCI.
5) Currency used is in Singapore Dollar and all payment must be made directly to RCI.
6) Charges are correct at the time of sending this email.
7) Re-instatement Fee is applicable when the membership is not renewed immediately upon expiration.
8) Maximum occupancy 4 pax. 9) Please log on to www.rci.com for more information

 

Question 4:

Q: How much is the membership fee and exchange fee?

A:

 

 

The membership fee and exchange fee for RCI is:

 

1) Membership Fee*

     - 1 yr     S$150;        - 3 yrs   S$360;        - 5 yrs   S$500

 

2) Exchange Fee*

     Online
- Local / Asia Countries  s$188 (1 week)   $168 (1 week)
 - International Countries  s$388 (1 week)  $ 338 (1 week)
 - Split Week for Selected Asia Resort  $119  

 

Question 5:

Q: What is the resort listed in RCI?
A: Members have to log in to RCI website for resort directory.

 

Question 6:

Q: What is Trading Power?

A:

Trading Power is the value assigned by RCI to your week at the time of Deposit, which determines what Exchange availability you see when you search for an Exchange vacation.  Thus, Trading Power is used by RCI to fulfill your Exchange Request.

 

Question 7:

Q:

What is Trading Power made of?

A:

 RCI assigns Trading Power to your week based on the following criteria:
 
* Demand, Supply, Utilization
  1. Demand – How many members want your deposit; the more subscribing members there are, there higher the Trading Power
  2. Supply – How many similar deposits do we already have?
  3. Utilization – How many deposits like yours have been confirmed by other members in the past?
* Unit type and size – Is it a 2-room cabin or an 8-room condominium?
 
* Timing of the Deposit – How far in advance you are depositing?  By depositing 2 years to 9 months
before the start date of your week, you can help maximize your Trading Power.
 
* Comment Cards – What are the comment card scores for your resort?
 
* Season – What season do you own?  Depending on location, some times of year are worth more than others.

 

Question 8:

Q:

What if my desired exchange vacation requires less trading power that of my deposit?

A:

If the trading power of your Exchange vacation is less than the trading power of the weeks you have deposited, you will receive a Deposit Credit that can be used (or combined) toward a future Exchange vacation.

 

Question 9:

Q:

What can I do with my Deposit Credit?

A:

You can use your Deposit Credit in one of two ways:

*   Exchange it for another vacation – You can use your Deposit Credit on it’s own to book a second vacation of equal or lesser value than the credit. So, essentially, you can get two vacations for using just one week!

*   Combine it with another deposit – You can combine your Deposit Credit with another Deposit, to increase that’s Deposit Trading Power. With higher Deposit Trading Power, you will have access to an exchange vacation with higher Exchange Trading Power than that of your original deposit

 

Question 10:

Q:
My Gold Membership is alternate year but why I can’t renew my RCI membership every alternate year as well?

A:

We understand that you only enjoy your entitlement every alternate year but you have to renew your RCI membership every year to keep your account current. However, should the membership lapse, member has to pay a reinstatement fee to reactivate the RCI membership.

 

Question 11:

Q:

Since I do not intend to go for 7 nights stay with Resort Condominium International (RCI), can I choose to deposit only 5 nights?

A:

You have to deposit one week into RCI for exchange. However, at selected Asia resorts, RCI offers split week whereby member can split the 7 nights into 2 short holidays for 3 nights or 4 nights’ stay.

 

Question 12:

Q:
How can I increase my chances of getting a confirmed holiday through the Resort Condominium International (RCI) exchange system?

A:

Your chances will be better if you deposit your week as early as 6 months in advance and provide RCI with as many choices of dates and resorts as possible. Planning your holiday well in advance and choosing to travel during the off-peak period will also improve your chances.

 

Question 13:

Q:

I don’t plan to exchange my entitlement with Resort Condominium International (RCI) this year or next year.  Should I keep my RCI membership, or should I let it expire and renew when I want to go on an exchange holiday? 

A:

There are a number of reasons why you should keep your membership current. For instance, you’ll have the ability to exchange your holiday purchase for another week if something unexpected forces you to change your plans at the last minute. Plus, membership in RCI offers you more than exchange privileges. As a member, you’ll have access to special offers and discounts one resorts/hotels worldwide under RCI affiliation. Lastly, if you allow your membership to expire, you’ll have to pay a re-admission fee to reactivate it.

* Subject to changes by RCI

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Contact Details

PVC Members Lounge,
1st Floor, Palace of the Golden Horses,
Jalan Kuda Emas, MINES Resort City,
43300 Seri Kembangan, Selangor Darul Ehsan.

General Line: 603 - 8941 1999
General Fax : 603 - 8945 3340

Operation Hours:
9.00am to 6.00pm [Monday to Friday]
*Saturday, Sunday & Public Holiday - Closed

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